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Frequently Asked Questions
Exchange and Return Policy
At Marine Technology Store, we understand that online shopping can require some trust, so we're here to ensure your experience with us is guaranteed and enjoyable in every detail. You deserve the full right to make the right decision even after receiving and inspecting the product, and we strive to ensure your complete satisfaction with everything you purchase from our store.
Replacement conditions
We only ask that the product be returned in its original condition, without removing the packaging, and without having used or tested it in any way. We appreciate your understanding that shipping and delivery costs are the customer's responsibility.
Return period
We understand that you may need to change your mind quickly, so we offer you the possibility of returning the product within 24 hours of receiving it.
Return policy
The product must be unused and in its original packaging, as we want to ensure you and other customers have the best possible experience. Shipping and delivery costs are the customer's responsibility, and we promise to strive to provide convenient and efficient shipping services.
Terms of Use and Privacy Policy
Introduction to the User Agreement:
Our online store welcomes you and informs you that below you will find the terms and conditions governing your use of this store and all the legal implications arising from your use of the store's services via the internet through this electronic platform. Any person's use of the store, whether as a consumer of the store's service or product or otherwise, constitutes their acceptance and consent, with full legal capacity, to all the articles and provisions of this agreement. This confirms your commitment to its terms and conditions. This agreement applies to all types of transactions between the consumer and the store. This agreement becomes effective and binding upon your acceptance and registration with the store, in accordance with Article 10 of the Saudi Electronic Transactions Law.
Article One - Introduction and Definitions:
The above introduction is an integral part of this agreement. Below are the definitions of the key terms used in this agreement:
1- (The Store) This definition includes all forms of online stores, whether electronic applications, websites, or physical stores.
2- (The Consumer) The person who engages in e-commerce with the intention of obtaining products or services offered by the store through its online platform.
3- (The Agreement) This term refers to the terms and conditions of this agreement, which govern and regulate the relationship between the parties to this agreement.
Article Two - Consumer's Legal Capacity:
1- The consumer acknowledges that they possess the legal capacity, as recognized by Sharia and the law, to transact with the store, or that they are at least eighteen years old.
2- The consumer agrees that in the event of a breach of this article, they shall The consumer bears the consequences of this violation before third parties.
Article Three - Nature of Obligation:
1- The store's obligation to consumers is to provide the (service or product).
2- The store may provide other services such as after-sales services or other related services, depending on the nature and type of (service or product) requested by the consumer.
Article Four - Usage Guidelines:
1- The consumer is obligated to use the store's electronic platform in accordance with public morals and the regulations in force in the Kingdom of Saudi Arabia.
2- When purchasing a service or product from this store, the consumer is obligated not to use this service or product in a manner that violates public morals and the regulations in force in the Kingdom of Saudi Arabia.
Article Five - Accounts and Registration Obligations:
Upon applying for membership in this store as a user, you are obligated to disclose specific information and choose a username and password to use when accessing the store's services. By doing so, you agree to the following:
1- You are responsible for maintaining the confidentiality of your account information and password, and you agree to immediately notify this store of any unauthorized use of your account information or any other breach of your confidential information.
2- The store will not be liable under any circumstances for any loss you may incur, directly or indirectly, morally or materially, as a result of the disclosure of your username or password.
3- You are responsible for using your account or membership with the store yourself, and if someone else uses it, this will be considered evidence that you have authorized them to use the store in your name and on your behalf.
4- You agree to use the store with all seriousness and integrity.
5- You agree to provide true, accurate, current, complete, and legal information about yourself as required during registration with the store, and you agree to update your information if it changes or if necessary.
6- Our store is committed to handling your personal information and contact details confidentially. Complete.
7- If the store determines that you have disclosed untrue, inaccurate, outdated, incomplete, illegal, or information that violates the Terms of Use Agreement, the store has the right to suspend, freeze, or terminate your membership, store, and account on the platform, without prejudice to the store's other rights and legitimate means of recovering its rights and protecting other consumers.
8- In the event of non-compliance with any of the above, the store management has the right to suspend or terminate your store or membership, or block you from accessing the store's services again.
Article Six - Electronic Communications and Official Communication Channels:
1- The parties to this agreement agree that communication will be conducted via the email address registered on the platform.
2- The consumer agrees that all agreements, announcements, statements, and other communications provided to them electronically are equivalent to their written counterparts and constitute valid and legally binding evidence.
3- The consumer agrees to be contacted and notified of any provisions pertaining to this agreement or to their dealings with the store management through general messages broadcast to all consumers. Or to specific users of the store.
Article Seven - Amendments to the User Agreement and Fees:
1- If any article or clause in this agreement is canceled or becomes invalid, this shall not invalidate the remaining articles, clauses, rules, and provisions of this agreement, which shall remain in effect until further notice from the store management.
2- This agreement, which may be amended from time to time as necessary, constitutes the mechanism for operation, understanding, and agreement between the (consumer) and the (store).
3- The store may impose fees on some consumers depending on the offers, products, or services they request, or on any fees or taxes imposed by the state on the nature of the product or service.
4- The store reserves the right to add a